Principal Associate, Process Manager - Banker Efficiency & Effectiveness, Business Banking

Center 2 (19050), United States of America, McLean, Virginia

Principal Associate, Process Manager - Banker Efficiency & Effectiveness, Business Banking

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a Principal Process Manager in Business Banking Sales & Service at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver sales insights, efficiencies and effectiveness to our Business Banking team. The Process Manager associate will play a key role in delivering sales processes that impact the company’s bottom line. You will take on important and exciting responsibilities from day one, working with key stakeholders across the company. 

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. 

General Responsibilities:

• Lead, design, implement and monitor process improvement initiatives with a primary focus on customer insights, sales efficiencies and sales effectiveness for Business Banking
• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional enhancements
• Resolve complex problems where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders
• Create and maintain formal process documents (e.g. procedures and diagrams) and document processes and projects (creating project reports, presentations, business cases, diagrams, training and job aids)
• Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts
• Position requires strong judgment, problem solving, job specific skills, communication and leadership

Basic Qualifications:

• At least 2 years of Process Management experience
• At least 1 year of Google Suite experience

Preferred Qualifications:

• Bachelor’s Degree
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• At least 1 year of industry experience in Banking or Business Banking
• At least 2 years of Sales Process Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).